Ratings & Reviews

Overall Rating

4(106 reviews)100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Arjane V. - |Recommended: YesThe area and location is gr... — The area and location is great. The office staff are rude, ignorant and never follow up on issues, emails or concerns. The maintenance team is good.
response from property -Thank you for taking the time to share this feedback with us. Please call our Community Manager directly at (610) 624-5700 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Review From Modern Messagesubmitted by Smch*@*.Com - |Recommended: YesThe apartments were at dece... — The apartments were at decent rates, and under good management until The Lofts at Valley Forge became Arrive. Upon the management change, the office and management team has been an absolute wreck. I can appreciate a few days weeks of clutter and confusion upon a big shift, but the disorganization that has ensued in the last 2 months is not okay. We renewed our lease in April under the former pricing, thank GOD at the leasing office. I took about 40 minutes out of my day to do so... something that should have taken 10 minutes max. The disorganization of the offices was appalling, but again I can understand a big shift in management. The issue was that the manager went over the details of our renewal multiple times, making sure that my fiance's and my information was accurate and that our lease terms were correct. Today 2.5 months later , while attempting to pay our rent online, I see a 300 month-to-month charge. While I can also appreciate the effort to renovate many spaces in the complex, I cannot appreciate the complex's new pet policy Breed Restrictions Pit Bull Terrier, StaffordshireTerrier, Doberman Pinscher, Rottweiler, Presa Canarios, Akita, Alaskan Malamute, Wolf-hybrid, Mastiff, Chow Chow The complex had no breed restrictions prior to this change. This is not yet an issue with current residents, although it seems to be hypocritical to restrict MOST large dog breeds, while the new management team promises to bring our complex a large dog park this summer. For what dogs The 2 dogs that I've seen in the last year around this complex, who's breeds are not on that list As a dog owner, the money they are trying to save in landscaping is ridiculous. My dog loves tall grass, but I don't appreciate walking through 8 long grass patches with an ACL tear. Nor do residents with healthy knees. To all future residents, I'd at LEAST wait until all promised renovations are completed before determining whether or not there is true value in the rising cost of these apartments. We've had the same 5 lightbulbs go out at least 1x month for the last year and constant drainage issues that have yet to be addressed after multiple broken record maintenance calls. Each call so far to the office has been answered by confusion - again and again. Overall, we've appreciated our time here for the MAJORITY of the last year, however Arrive is still very new, and I have high expectations for their high ticket price at this point before we would ever consider resigning.
response from property -Thank you for leaving this detailed feedback about your experience with us. Please call our Community Manager directly at (610) 624-5700 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Review From Modern Messagesubmitted by Timothy M. - |Recommended: YesEveryone here is so welcomi... — Everyone here is so welcoming We have only been living here for a few weeks but the property is beautiful and the apartments are clean and modern. We are very much looking forward to our time here
response from property -Thank you for your review. We are happy to have you as a resident of our community.
Review From Modern Messagesubmitted by Victoria T. - |Recommended: YesSuper quiet for how many bu... — Super quiet for how many buildings are around us Always very clean and love being able to use the pool I’m very active so all the trails around were a major plus
response from property -Thank you for your review. We are happy to provide an exceptional location!
Review From Modern Messagesubmitted by Mary W. - |Recommended: YesWe have lived here for over... — We have lived here for over five years and we love it. The location is superb, and the apartments are modern, well laid out, and well equipped. However, the transition from Greystar to Trinity has been bumpy. Our email addresses got lost and our lease terms have not been maintained. We're sure, however, that these glitches will be ironed out soon. The Trinity staff is friendly and easy to work with.
response from property -Thank you for your review and patience during this transition period. We are confident that we will enhance your overall living experience.
Review From Modern Messagesubmitted by Lacey F. - |Recommended: YesThe apartments are beautifu... — The apartments are beautiful and have a home feeling, but dealing with the leasing office is a nightmare. Nothing is ever organized and no one calls you back. If you need something, you have to go into the office in person and request a manager.
response from property -Thank you for taking the time to share this feedback with us. We will use this feedback to help better meet your housing needs.
Review From Modern Messagesubmitted by Leighann M. - |Recommended: YesI enjoy living at Arrive Va... — I enjoy living at Arrive Valley Forge due to being close to so many main attractions and the nature around us with the river and trail surrounding the complex.
response from property -Thank you for your review. We are happy to hear that you enjoy our picturesque surroundings.
Review From Modern Messagesubmitted by Katrina A. - |Recommended: YesI’m not fond of the new man... — I’m not fond of the new management. You can’t cover things up with bandaids and everything is okay with the place talking about the new upgrades
response from property -Katrina, thank you for your feedback. I'm sorry we haven't made a good impression on you since taking over the property in April. Any time a management company changes, it certainly can come with some growing pains at first. If something is wrong it is getting fixed, in addition to the renovations that add amenities and beauty to the property. If there is anything we can do to make your remaining time here better, please let us know. Our office hours are M-F 9am-6pm, Sat. 10a-5p, and Sun. 11a-4p. Our number and email are 610-624-5700 and arrivevalleyforge@trinity-pm.com . We are more than happy to be of service.
submitted by Kristine S. - |Recommended: YesGreat if you live on the 4th floor — It's great now that I'm on the 4th floor, as it's quieter up here. I was on the 2nd floor, under noisy tenants and had to pay extra to move to the 4th floor. They are unable to reconstruct and make the apts. more sound proof. So, if you're hypersensitive to noise, you don't want to be on any of the lower floors, near the parking garage or trash shoot elevator. It is pet friendly, and I was all to excited to move in a couple years ago because it was newer and had central a c. It's near the Valley Forge Trail, which is great for walking biking. I've been very lucky to have quiet and respectful neighbors next to me, and hope that the new Mgmt. company can maintain that integrity and make sure the problem tenants are taken care of. Parking could be better, I've resorted to paying to be in the garage so that I didn't have to worry.
response from property -Thank you for your review. Please let us know if there is anything we may do to better meet your housing needs.
Review From Modern Messagesubmitted by Annabel S. - |Recommended: YesGreat community. Lots of ou... — Great community. Lots of outdoor activities with the river and the park trails. Maintenance is very nice and helpful. Property is well kept.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Jamie B. - |Recommended: YesRecently moved just a few m... — Recently moved just a few months ago. Overall, out experience has been nice so far. Super friendly people in the area, and nice amenities although the coffee machine is down half the time . It is such an incredibly pet-friendly area which is a huge plsu
response from property -Thank you for your review. Please let us know if there is anything we may do to better meet your housing needs. We are here to be of service.
Review From Modern Messagesubmitted by Drew F. - |Recommended: YesPipes froze all winter... C... — Pipes froze all winter... Coffee machine isn't maintained. Other than that it's been fine. Maintenance people are great. New office picks up phone better
response from property -Thank you for your review. We will use this feedback to help fine tune our services and amenities to help improve upon the overall resident experience.
Review From Modern Messagesubmitted by Michael W. - |Recommended: YesThis is a solid community a... — This is a solid community and the best bang for your buck if you want to live in the KOP area. Onsite gym and pool are great, and free coffee is great Nice place to walk my dog and everyone seems to have at least one dog.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Aaron S. - |Recommended: YesApartment is updated and de... — Apartment is updated and decently maintained. Amenities are lackluster and could use some updates. Gym is too small so if more than 2 people are in it, it gets too tight.
response from property -Thank you for your review. We will use this feedback to help better meet your housing needs.
Review From Modern Messagesubmitted by Slat*@*.Com - |Recommended: YesSo far it has been satisfac... — So far it has been satisfactory. Have an issue paying rent in the new portal which cost me 89.99. Otherwise, the maintenance staff is awesome.
response from property -Thank you for your review. Please let us know if you would like to discuss our payment options. We are here to be of service.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Arrive Valley Forge", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Arrive Valley Forge", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose